Responsible Gaming

Responsible gaming means enjoying betting and casino products as entertainment while keeping full control over your time, your spending and your decisions. On the Mozzart online platform operated via mozzarti.com (Mozzart UK Limited), our priority is that play remains a positive, recreational activity and never becomes a source of financial or personal harm. We are licensed and regulated by the UK Gambling Commission (licence no. 029833-R-331229-009) and follow its safer gambling rules and guidance.

We observe how gambling can affect different people, expand our protections using data, tools and specialist support, and reflect this in practical measures you can control yourself. If you ever feel that gambling is no longer fun, Mozzart's support team and specialist partners are available to help you set limits, take a break, or stop playing altogether. Assistance is confidential, non-judgmental and focused on your wellbeing.

Risk Awareness

Most customers use betting and casino products occasionally, within an affordable entertainment budget. However, for some people gambling can become risky or addictive. Being aware of early warning signs helps you act in time.

Signs You May Be Losing Control

• Thinking about gambling a lot: frequently planning bets, replaying past results in your mind, or checking the mozzarti.com site or app even during work, study or family time.
• Chasing losses: increasing stake size or betting more often to try to win back money you have already lost, instead of accepting losses as part of gambling.
• Spending more than you can afford: using money needed for rent, bills, food, loan repayments or other essentials, or borrowing to fund gambling.
• Hiding your gambling: deleting messages, hiding bank statements, or lying to family, friends or colleagues about the frequency or size of your bets.
• Emotional changes: feeling anxious, irritable, low or unable to sleep because of gambling, or gambling to escape stress, loneliness or other problems.
• Neglecting responsibilities: missing work, studies, family events or social commitments due to gambling or recovering from gambling sessions.

Quick Self-Assessment Check

The following statements are designed to help you observe your own behaviour, expand your understanding of potential risks and reflect honestly on whether gambling is still under control. Answer each statement with "Yes" or "No":

• I sometimes spend more money on mozzarti.com than I intended when I logged in.
• I have tried to win back money I previously lost by increasing my stakes or gambling longer.
• Friends or family have expressed concern about how much or how often I gamble.
• I have used money needed for everyday expenses (rent, bills, food, transport) to fund gambling.
• I feel stressed, guilty or depressed after gambling, but I continue to gamble anyway.
• I find it difficult to stop once I have started, even when I planned only a short session.
• I would feel uncomfortable if someone close to me could see my transaction history.

If you answered "Yes" to any of these, we strongly encourage you to consider setting stricter limits, using Time-Out or self-exclusion, and talking to Mozzart support or an independent specialist organisation such as GamCare or Gambling Therapy. This is not a diagnosis, but an early warning that your play may be moving into a risky pattern.

Limits & Tools

Mozzart provides a range of safer gambling tools that allow you to control how much time and money you spend. These tools are part of our licence obligations under UKGC rules and are integrated into the Mozzart experience at mozzarti.com.

Deposit Limits (Daily, Weekly, Monthly)

Observe: how much you can realistically afford to lose on gambling in a given period, without affecting essential living costs or savings. Expand: this into a clear numerical budget. Reflect: this budget by setting firm deposit limits on your account.

1. Where to find deposit limits: After logging in, go to "My Account" > "Safer Gambling" or "Account Limits". Select "Deposit Limits".
2. Choose the period: You can set separate Daily, Weekly and Monthly limits. For example, you might choose a daily limit of £20, a weekly limit of £60 and a monthly limit of £200.
3. Enter your numbers: Type the maximum amount (in GBP) you wish to be able to deposit in each chosen period and confirm by clicking "Save" or "Confirm".
4. Effect of changes: Lowering a deposit limit usually takes effect immediately or as soon as possible. Increasing a limit is subject to a mandatory cooling-off period (normally at least 24 hours) and a confirmation step, in line with our UK Terms and Conditions and responsible gambling duties (see also section 21 of our general terms on mozzarti.com).
5. System protection: Once you reach a limit for the chosen period, further deposits on mozzarti.com will be blocked until that period resets.

Time Spent Limits and Reality Checks

To help you maintain healthy play patterns, we use reality checks - regular on-screen reminders of how long you have been playing.

• Setting a reality check: In "My Account" > "Safer Gambling", choose "Reality Checks" or "Session Reminder". Select how often you want a reminder to appear (e.g. every 20, 40, 60 or 120 minutes).
• What the reminder shows: A pop-up will display how long you have been logged in, your net result for the session and options to continue or log out.
• Using the reminder: This is your prompt to observe whether you are still comfortable, expand your pause if needed by taking a break, and reflect before deciding whether to carry on.

Short Breaks - Time-Out (24 Hours to 6 Weeks)

If you need a short, defined break from mozzarti.com, you can use our Time-Out function, also referred to as a temporary cool-off.

1. Accessing Time-Out: Log in, go to "My Account" > "Safer Gambling" or "Self-Exclusion & Time-Out", and select "Time-Out".
2. Choosing the duration: You can usually select a period from 24 hours up to around 6 weeks (for example 24 hours, 72 hours, 7 days, 14 days, 1 month or 6 weeks).
3. Confirming the break: Read the information carefully, then confirm your selection. Once confirmed, you will be immediately logged out and will not be able to place bets or use casino games until the Time-Out ends.
4. What happens during Time-Out: You cannot cancel the Time-Out early. Marketing communications for gambling products from Mozzart will be reduced or stopped as far as technically possible.

If you find that you are repeatedly using Time-Outs or ignoring reality checks, we recommend considering a longer-term self-exclusion and contacting independent support services for additional help.

Self-Exclusion

Self-exclusion is a formal process that blocks your access to the Mozzart services operated on mozzarti.com for a minimum period of 6 months and can be extended up to a lifetime. It is a key protection under UK law and is most effective when combined with the national GAMSTOP scheme and local blocking tools.

How to Request Self-Exclusion

1. Locate the Self-Exclusion option: While logged in, go to "My Account" and select "Safer Gambling" or "Self-Exclusion". A Self-Exclusion link is also normally available via the footer area within two clicks from the mozzarti.com homepage.
2. Choose the duration: Available periods typically start from 6 months and can include 1 year, 2 years, 5 years or lifetime. Choose the period that best reflects how long you need to stop gambling.
3. Read the information carefully: We will clearly explain the consequences of self-exclusion, including how we will handle your account, any remaining balance, and the impossibility of early re-opening under UKGC rules.
4. Confirm your decision: Tick the confirmation box and click "Confirm Self-Exclusion". In some cases we may require confirmation by email to support@mozzarti.com to ensure the request is genuine.
5. GAMSTOP registration: We strongly recommend that you also register with GAMSTOP at gamstop.co.uk, which will self-exclude you from all participating online operators licensed in Great Britain, not just Mozzart.

What Happens After Self-Exclusion

• Account access: You will not be able to log in to your mozzarti.com account, place bets, deposit funds or open new accounts for the duration of the self-exclusion.
• Marketing communications: We will take reasonable steps to remove you from marketing lists for gambling products. Some communications that are legally required (for example, changes to terms or account-related notices) may still be sent.
• Existing balances: Any eligible real-money balance will normally be returned to you on request, subject to identity verification, anti-money laundering and regulatory checks. Bonuses, free bets or promotional funds may be cancelled in line with our Terms and Conditions.
• Attempts to circumvent: Trying to open new accounts, using different personal details or accessing mozzarti.com through third parties breaches our terms and undermines your own protection. We use internal controls to detect and close such accounts.

Ending or Extending Self-Exclusion

• Minimum period: Self-exclusion cannot be lifted before the minimum agreed term has expired.
• Requesting re-opening: After the minimum period, you must contact us actively if you wish to re-open your account. A further cooling-off period and additional checks may apply, and we may refuse re-opening if we consider it unsafe.
• Extending your exclusion: If you wish to extend your self-exclusion (for example, from 1 year to 5 years or lifetime), please contact our team at support@mozzarti.com or via live chat before the current period expires.

Important: Self-exclusion is a serious step designed for your protection. If you are considering it, we encourage you to also contact independent support services (see below) and discuss blocking access to other gambling operators through GAMSTOP and specialist blocking software.

Support Resources

Professional, confidential help is available both from Mozzart and from independent organisations. In line with UKGC expectations, Mozzart at mozzarti.com actively signposts customers to recognised support and self-exclusion schemes.

Local Support in the United Kingdom

• National Gambling Helpline (GamCare): Phone 0808 8020 133 (free from UK landlines and most mobiles), 24 hours a day, 7 days a week. Advisors provide confidential advice, emotional support and signposting to counselling services in English.
• BeGambleAware: Visit begambleaware.org for information, self-help tools and links to local treatment providers across Great Britain.
• NHS specialist services: The NHS offers specialist clinics for gambling addiction in some parts of the UK. Speak to your GP for a referral if gambling is affecting your mental or physical health.

International Support Organisations

These organisations operate independently from Mozzart. They provide non-judgmental, confidential advice and are experienced in dealing with gambling-related issues worldwide.

National and Regional Self-Exclusion Schemes

• GAMSTOP (United Kingdom): Register at gamstop.co.uk to exclude yourself from most online gambling companies licensed in Great Britain. This is in addition to any self-exclusion you set directly with Mozzart on mozzarti.com.
• Spain - RGIAJ: The Spanish General Registry of Gambling Access Interdictions (RGIAJ) allows residents of Spain to request national self-exclusion from licensed operators. If you spend time in Spain, consider reviewing local regulations and options.
• Other countries: Many jurisdictions offer their own exclusion schemes or registers. If you live or stay in another country, please check local regulator websites for details.

Blocking Software and Device-Level Tools

• Gamban: A paid app that blocks access to thousands of gambling websites and apps across your devices. Useful if you want a strong technical barrier in addition to account-level controls.
• BetBlocker: Free software that allows you to block access to gambling sites on multiple devices for a chosen period.
• Device and network settings: You can also adjust parental controls, app store restrictions and router-level filters to limit access to gambling content.

Family and Friends - Support Resources

• GamCare Forum & Group Chat: Online spaces where affected others can share experiences, obtain advice and receive support.
• Gamblers Anonymous & GamAnon: Peer support meetings for people with gambling problems and their family members or friends.
• Mental health support: If gambling is linked to anxiety, depression or other issues, contact your GP, NHS mental health services or emergency services if there is an immediate risk of harm.

Confidentiality note: Conversations with these organisations are confidential within the limits of the law. They are experienced in helping people who feel ashamed, afraid or overwhelmed, and will support you in taking practical steps to regain control.

Help for Family

Gambling-related harm rarely affects only one person. Partners, children, parents and friends may also experience stress, financial pressure and emotional strain. If someone close to you uses mozzarti.com or other gambling services and you are concerned, the following guidance may help.

How to Talk to Someone About Their Gambling

• Observe without blaming: Focus on specific behaviours and impacts ("I've noticed you seem stressed after gambling and we are short on money") rather than labels or accusations ("You are irresponsible").
• Choose the right moment: Speak when the person is calm and sober, not during or immediately after a gambling session or an argument.
• Listen and reflect: Give them space to talk. Reflect back what you hear to show understanding, even if you do not agree with every point.
• Offer support, not control: Encourage them to contact Mozzart support, set limits or self-exclude, and to seek professional help. Avoid taking over their banking or accounts unless advised by a professional.

Getting Them Engaged in Support

• Suggest professional help: Invite them to contact the National Gambling Helpline (0808 8020 133) or use live chat via GamCare or Gambling Therapy.
• Use tools together: Offer to sit with them while they set deposit limits, Time-Out or self-exclusion on mozzarti.com and register with GAMSTOP.
• Encourage honesty: Support them in reviewing bank statements and creating a realistic budget, possibly with a financial advisor or debt charity.

Support for You as a Family Member or Friend

• Family support groups: GamCare's online forum, GamAnon (for relatives of gamblers) and other peer support groups provide spaces to share experiences and coping strategies.
• Professional counselling: You may benefit from talking to a counsellor, psychotherapist or GP about the impact of another person's gambling on your wellbeing.
• Safety planning: If you are experiencing financial abuse, threats or domestic violence linked to gambling, contact emergency services or specialised support organisations immediately.

Remember that you are not responsible for another person's gambling, but you can play an important role in encouraging them to seek help and in protecting yourself and any dependants.

Operator's Commitment

Mozzart UK Limited, operating Mozzart via mozzarti.com, is authorised by the UK Gambling Commission (licence 029833-R-331229-009) to offer remote betting and casino products. We use proprietary platform technology, our own odds feeds and risk management systems. In line with our licence conditions and Social Responsibility code, we actively monitor for signs of harm and intervene where needed.

Internal Risk Monitoring and Safer Gambling Checks

• Behavioural analysis: We observe data such as deposit frequency and amount, play intensity, product mix, time of day, and patterns like chasing losses or sharp increases in spend. These indicators are assessed against risk models tailored to the UK market.
• Affordability and Source of Funds: Where activity suggests a risk that spending is beyond affordable levels, we may request information or documentation (for example, proof of income or Source of Funds). These checks may feel strict, but they are designed to protect both you and our licence, in a regulatory environment that is increasingly focused on preventing financial harm through gambling.
• Automated and manual reviews: Our systems flag accounts for review, and trained staff then expand on this by assessing context and previous interactions to decide on appropriate actions.
• Protective actions: Depending on risk, we may send safer gambling messages, apply or suggest limits, restrict certain products, pause or close accounts, or refuse to process further deposits until concerns are addressed.

When We May Contact You Proactively

We may reach out by email, in-account message, or live chat, particularly within our support hours of 09:00 - 23:00 GMT, if we detect patterns that indicate potential harm, such as:

• Large or rapidly increasing deposits, especially following previous losses.
• Extended sessions without breaks despite reality checks and session reminders.
• Repeated use of Time-Outs, or self-exclusion from other operators where we are aware of this through GAMSTOP.
• Signs of financial distress or requests to reverse withdrawals for the purpose of continued gambling.

These contacts aim to help you reflect on your gambling and consider setting limits, taking a break or accessing support. Our staff are trained to handle such conversations sensitively, and all interactions are recorded in line with our privacy and regulatory obligations.

If you remain unhappy after we handle a complaint about our responsible gambling measures or other matters, you may escalate the issue to our appointed Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service), in accordance with our Terms and Conditions and UKGC requirements.

Updates

This Responsible Gaming page is a living document that may change to reflect new laws, regulatory guidance, industry best practice and updates to Mozzart's internal processes. We aim to keep you informed in a clear and timely way.

How We Will Notify You of Changes

• Email notifications: For material changes (for example, to self-exclusion procedures, available tools or contact methods), we will normally send an email to the registered address on your mozzarti.com account.
• On-site messages: We may display banners, pop-ups or notifications within your account area highlighting significant updates, especially where they affect your rights or protections.
• Document updates: The latest version of this page will always be available on mozzarti.com, and relevant sections of our Terms and Conditions will be updated where necessary (including, where applicable, provisions similar to section 21 concerning account limits and self-exclusion).

Last updated: 06 January 2026. Changes after this date will be reflected in a revised update date and, where appropriate, additional customer notifications.

Contact & Feedback

If you have questions about responsible gambling, want help using our tools, or wish to raise concerns about your own or someone else's gambling on mozzarti.com, our team is available to assist.

Responsible Gaming Contact Details

• Email: For all safer gambling queries, self-exclusion requests, limit changes or feedback, contact us at support@mozzarti.com. Please use the subject line "Responsible Gaming" where possible and include your username and brief details of your request.
• Live chat: You can reach us via live chat on mozzarti.com during our regular support hours of 09:00 - 23:00 GMT. Tell the agent that your query relates to responsible gambling so we can prioritise appropriate assistance.
• Telephone: At present, there is no dedicated phone support line for mozzarti.com customer service or responsible gambling queries. Please use email or live chat, and consider calling the National Gambling Helpline (0808 8020 133) if you prefer to speak to someone by phone.

Feedback and Self-Control Requests

You may submit feedback or specific self-control requests through:

• On-site contact form: Where available, use the "Contact Us" or similar form on mozzarti.com, selecting the category "Responsible Gambling" or "Account Limits" and describing the assistance you need (for example, "Please reduce my daily deposit limit to £10" or "I wish to self-exclude for 1 year").
• Email template (suggested): In your message to support@mozzarti.com, include:
  • Your full name and username.
  • Clear request (e.g. deposit limit amount and period, Time-Out, or self-exclusion length).
  • Any additional context you wish to share about your gambling behaviour.
  • Confirmation that you understand the implications of measures such as self-exclusion.

We will handle all responsible gambling communications confidentially, in accordance with our Privacy Policy and UK data protection law, and with the primary aim of protecting your wellbeing while fulfilling our duties as a licensed operator in Great Britain.