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Contact Us

This contact page relates specifically to the Mozzart online offering operated via mozzarti.com for customers in Great Britain under UK Gambling Commission licence 029833-R-331229-009. If you need assistance with your account, transactions, verification, bonuses, or technical issues, you may contact the Mozzart customer support team using the form below or by emailing support@mozzarti.com. Please provide your full name, the email address registered on your mozzarti.com account, and a clear description of your request so that we can identify your profile and respond efficiently. Do not include your password or full payment card details in any message. This form is not an emergency channel and should not be used for urgent safer-gambling actions such as immediate self-exclusion; for those, please use the responsible gambling tools in your account or the external GAMSTOP service. By submitting this form, you consent to Mozzart UK Limited processing your data in line with its privacy policy and applicable 2026 UK data protection and gambling regulations.

Support for Mozzart via mozzarti.com is available every day from 09:00 to 23:00 (GMT) and is not provided on a 24/7 basis. The team aims to reply to email and contact-form enquiries within one business day, with an average response time of around four hours during core periods, while live chat (where available through your logged-in account) generally responds within a few minutes. Telephone support is not currently offered. If your query concerns a complaint, clearly mark it as such and provide all relevant details and evidence so that Mozzart UK Limited can conduct a full internal review. If, after following the operator's complaints process, your dispute remains unresolved after eight weeks or you receive a final response letter, you may escalate the matter to the Independent Betting Adjudication Service (IBAS) as the nominated Alternative Dispute Resolution (ADR) provider. For licensing and regulatory information, you can also consult the UK Gambling Commission public register entry for Mozzart UK Limited and independent resources such as begambleaware.org for safer gambling guidance.